FAQ Frequently Asked Questions
Question: Are You a manufacturer?
Answer: NO, We represent manufacturers around the country. They do not sell direct to the public, so we represent your interests for getting product shipped direct from the manufacturer/importer.
Question: I noticed damage on my furniture in areas where the box was punctured.
Answer: If damages are found on surface of carton, it is important to also inspect the inside, so that driver can be notified of all damages before signing. Should you find any damages later, you will need to take pictures of the damage and can contact us by phone or email. NOTE: Damage found later is sometimes not covered by the manufacturer.
Question: Which payment methods are accepted?
Answer: Payment is preferred by major credit cards including: Visa, Master Card, and American Express. We also accept checks, money orders and wire transfers.
Question: Does you furniture arrive fully assembled?
Answer: Our durable products don't require any assembly. If there is any assembly involved, it will be specified. Sometimes the product is easier and more inexpensive to ship "knocked down" and takes very little effort to assemble.
Question: Will you take responsibility for items that arrive damaged?
Answer: To insure replacement of items damaged in transit, you must inspect all cartons and its contents for any signs of damage before signing for delivery. Also make sure to count merchandise for lost items, and report any on bill of lading.
Question: Do you accept purchase orders?
Answer: Yes, but only from restaurant chains and schools (contact us if you have any questions about us accepting a PO). Please confer with us before sending any purchase orders.
Question: Do you charge sales tax?
Answer: Florida residents must pay 7% sales tax. (Pinellas County). All others are required to claim the purchases in their own state and pay their state tax.
Question: How and where does your company ship?
Answer: Items are shipped via freight carriers and do not include liftgate service or inside delivery unless requested. We ship all over the Continental United States. If you would like this service, please call one of our customer service representatives and we will be more than happy to provide a freight quote.
Question: What is your turnaround time?
Answer: Delivery can vary from manufacturer to manufacturer. There is an estimated time frame for shipping on each product on the site. When you get a shipping quote, we will give our best estimate of when they will be shipped and time in transit.
Question: Where are your items manufactured?
Answer: Some items are manufactured domestically, others are manufacturered in Europe and Asia.
Question: What are your shipping fees?
Answer: All shipping fees are based on order details. The manufacturer collaborates with a variety of freight companies to track the lowest shipping fees available, because they ship a lot, they can usually get a better rate than most others.
Question: Do you offer a return policy?
Answer: Custom Made (or Custom Ordered) or Stain It Yourself Table Top items can not be returned, on stock items, they can be returned. Please see the Terms and Conditions page for more information
Question: How true to life are the images online or in the catalog?
Answer: Depending or the settings of your computer monitor, colors may be slightly different. The images in our catalogues and brochures are of high quality but we do not guarantee against common minute differences. For peace of mind, please contact us for color samples.
Question: How accurate are the dimensions in your product descriptions?
Answer: Sometimes measurements are rounded only to the nearest Inch. Please consult us if exact measurements are important to you. We are not responsible for any standard variations.
Question: Is my payment and personal information secure when ordering online?
Answer: Your information is safeguarded within our server that is secured with Industry Standard SSL encryption technology, which scrambles all credit card and shipping information.
Question: How do I place my order?
Answer: Orders can be placed online using the shipping quote that was sent to you or by phone from 9am till 5pm EST at 727-213-0418.
Question: How do I pay by check or money order?
Answer: Contact Us if you wish to purchase that way and a formal invoice will be sent to you with the address to mail all money orders, personal or business checks along with a completed order form to the company address. Please note that checks have to clear before we process your order.
Question: Do you offer swatches or wood chips for sampling?
Answer: Yes. We offer free swatch and wood chip samples upon request. If you wish to purchase an entire chair/stool/base/table top, the full price for the chair is charged along with shipping
Question: Can I have the option to combine a certain finish for the frame of a chair to go with my preference of upholstery?
Answer: Yes, you can choose a certain finish with a certain upholstery. You can send us your own fabric or choose from our selection.
Question: How do I stain the Stain It Yourself table tops?
Answer: The oil-based color stain must have at least 3 coats of color and the protective polyurthene clear coat must be applied at least 3 times also. Please wait for each coat to dry before applying the next coat.