Information for Shipping & Returns
The manufacturers check with multiple shippers to get the quotes that we send to you. Most of the shipments are on a pallet via LTL semi truck loads. This is to minimize the risk of damage while shipping. This means that sometimes if you order a smaller quantity it will cost as much as ordering a larger quantity. The normal amount of chairs that will fit on a pallet is 16. Please note any special delivery requirements on your Purchase Order like Liftgate, and Inside Delivery. Please choose the correct location (Residential or Commercial Delivery) and we will base your shipping cost on your requests.
Transit times are estimated and cannot be guaranteed. Our company will endeavor to ensure a prompt and
safe delivery. However, we cannot be held responsible in the event that your items arrive later than
the estimated date due to geographic location or any fortuitous event. If you have tracked your
shipment and found any discrepancies, please contact us.
Deliveries are normally scheduled Monday through Friday during normal business hours. A processing fee may apply for any change of address requests after an order has shipped. If your order shipped with a freight carrier, and it requires an appointment, you will be contacted for an appointment by the freight carrier or delivery agent ahead of time so that you can plan your schedule accordingly. Freight company may access a fee for setting up appointment. Should you miss a delivery (for shipment with no appointment), a re-delivery fee may apply. If your order is shipped with a parcel carrier (Fedex , UPS, etc), please contact them ahead of time to make any special arrangements.
Upon delivery, be sure to inspect the shipment for damage(s) before the driver leaves and verify the number of pallets delivered with the delivery receipt. Once you sign for the boxes, you are indicating you accept the furniture, so be sure to note all damages on the receipt. If you do not note any damages on the delivery receipt, you are accepting the furniture “as is” and will be fully responsible for any replacements (including freight) or repair costs if the damages are transit related. Please accept ALL boxes that have the visible damage and note the damages on the delivery receipt, being as detailed and descriptive as possible. You do not need to open the boxes at this time, as the driver may not have time to wait. Upon opening the boxes, if any damage is discovered please keep the shipping carton and inner packaging. You must contact us within 48 hours upon delivery.
Returned merchandise will not be accepted unless authorized prior to return
Returned products will be subject to a 15-35% restock fee (this is dependent on the manufacturer that the product shipped from)
The merchandise must be in "NEW" condition upon receipt in the manufacturer's warehouse.
Steps to Return Merchandise and the associated costs
If you choose to return products, you must first contact Discount Seating and we will arrange for the merchandise to be picked up. It must be packaged as closely to how it was delivered to ensure the product is not damaged in transit. You must pay the shipping cost back to the manufacturer plus the restock fee. Once you are ready for pickup, you will notify Discount Seating and we will have the manufacturer arrange for pickup by a freight carrier. Once the product has arrived back at the manufacturer and been inspected for damage, we can then refund the difference between the cost of the furniture minus the shipping and restock fees. In a lot of cases, it is more cost effective to sell them yourself locally as it costs more to ship and do the restock fee as it will to sell them yourself.